Free shipping within Australia

FAQ's

What sizes do you have and how can I be sure it fits?

 The Gown House has only one size that can fit up from an an Australian size 6 to an Australian size 18 

The waist will fit from a 20" waist to a 50" waist because of the elasticised waistband. The ties can be cinched in at your waist as loose or as tight fitting as you need. 

Im tall, curvy, petite... Will this dress fit me?

Our dresses are very comfortable and forgiving. You can wear them at the waist or as an empire waist (under the bust), which allows you to adjust the length.

The standard size has an elastic waistband made to fit all sizes from 6-18 (Australian size).

Can I see colours/fabrics before I purchase a dress?

Of course!

Fabric samples are available to purchase for $1 (enough to cover postage and handling) from our fabric sample collection.

We recommend purchasing these if you are unsure of what colours you are looking for, or if purchasing for a themed bridal party. 

I am confused as how to tie my dress, or which style will suit me.

Many of our customers think the same at first, but I promise, it’s not complicated at all!

Each dress comes with 10 complimentary instruction cards to get you started.

Get creative and try different front styles with different backs,

You also can visit Youtube and search 'convertible dress instructions' to see exactly how it’s done and to get inspiration for different ways to tie your dress.

I'm pregnant, can I wear this dress?

Our dresses are very comfortable and, since they are made out of fabric, they adapt well to the curves of the body. They will highlight a baby belly beautifully.

Infinity gowns are a perfect maternity dress, as they can worn through all stages of your pregnancy comfortably, and can also be worn after the baby is born. 

 

Can I wear a bra with this dress?

All of our dresses comes with matching tube top. You can wear the top under the dress to cover a bra or if you want more cover for your back or neckline. This will also add some extra support to your bust.

If you would like to wear a backless design with your dress but still would like support for your bust 'nude bra's or sticky bra's' can be purchased at selected retailers in Australia. (Bra's and Things, Cotton Body, Myer and Cosmetics Plus)

 

Are all dresses made from the same fabric?

All dresses are done in a viscose/spandex jersey. 

Ice Silver, light gold and azure blue are made with a metallic finish and have a shiny finish rather than a matte

How long will it take to receive my dress?

Standard order: Please allow 3 standard business days for your order to be processed and dispatched. Once your order has been sent, tracking number will be provided you via email 

Pre Order: All pre order dresses have a standard wait time of 4 weeks. An estimated date of arrival will be sent to you once you have purchased a pre order dress. 

 I don't like the dress, can I return it?

We understand that purchasing a formal/bridesmaid dress is a big decision, and the importance of trying it on. 

You can return a dress for a full refund within 14 days if the dress isn't what you are looking for. 

Please note that The Gown House reserves the right to refuse a refund if the dress has been marked, or looks to be worn. 

 

 I need my dress urgently, do you express ship?

Yes, don’t worry!

When completing your order you will get to choose between regular or express shipping, and choose the option that is best for you. If ordering a standard dress (not pre-order) express shipping order will be processed within 2 days. 

I am a photographer, blogger, journalist.. and I would like to use your dresses for one of my projects

We are always interested in collaborating!

Please email us at enquiry@thegownhouse.com.au with an outline of what you need.

Wholesale

Unfortunately we do not wholesale as to keep our prices low for our online customers.